Digital Crisis Management
In unpredictable times a crisis can come from anywhere. Digital crisis management provides specialist support to organisations who find themselves ill-equipped to deal with exceptional or adverse digital challenges.
Going digital was supposed to save money,
simplify and speed things up; but unforeseen issues with suppliers, skills, systems or standards can cause damage and distress.
Digital Distress
Woven into the fabric of most organisations, digital can be difficult to unpick if problems occur. Digital distress describes the strain experienced by all involved when digital capability (people, process, platforms etc.) become compromised or unable to cope during a crisis.
Covid-19 digital crisis package available.
Experience on hand
Over twenty years supporting leaders and their teams to succeed in digital business has taught me how to resolve complex challenges with calm confidence. Using an appropriate mix of consulting techniques and methods, digital crisis management can help in a variety of circumstance:
When there is no existing digital strategy or process to follow in the event of a crisis.
In response to unprecedented events like the COVID-19 pandemic, hostile take-over, acquisition or merger.
If a supplier or person who have historically ‘held the digital keys’ depart without suitable handover.
When technology issues result in an urgent need to upgrade or replace systems.
If poor process or governance risks reputational damage.
If you are living through a digital crisis, or experiencing digital distress I would welcome the opportunity to help.
“Ian can quickly identify issues, clearly communicate a resolution and provide this on the spot.”
— Joss H. Cyber Security Senior Advisor, NCC Group.
Three years leading a consulting practice with a cyber security group gave me working insight into risk management. I was involved at times of significant change and challenge for big brands, government departments and not for profits.